Tugas Bahasa Inggris Bisnis 1 ( Balasan Complain Letter )

PT. TRIRAHAYU
Jl. Imam Bonjol 10
Jakarta 14210
INDONESIA

29th December 2010

PT. MAJU USAHA
Jl. Pinangsia Raya 43
Jakarta 13130
INDONESIA

Dears Sirs,

Your letter of 24th December 2010 complaining of delays in delivery come as a surprise as the absence of any earlier complains had led us to believe that goods supplied to your orders were reaching you punctually.

It is our usual practice to send goods by the carriers well in advance of promised delivery dates and cabinets you refer to left here on 20th December 2010. We are very sorry concerned that our efforts to give punctual delivery should be frustrated by delays in transit. It is very possible that order customers are also affected and we are taking up the whole question with the carriers.

We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us and ask to accept our apologies for the inconvenience you have been caused.

Yours faithfully,


Budi Pradono
Manager